General Inquiries
General questions about MC-Craft, feedback, and first contact requests.
info@mc-craft.com
Send Email
V 1.0.0 IS HERE
Email Support
Use direct email contact for bug reports, business requests, and detailed support messages.
Requests
Bug Reports
Business
Response Time
Discord Support
Quick help and community support via our Discord server
Fast Help
Get immediate help from our community and support team. Average response time: 15 minutes.
Active Community
Over 1,000 active members help each other with questions about Minecraft and our tools.
Developer Contact
Talk directly to MC-Craft developers and give feedback on new features.
Updates & News
Stay informed about all updates, new tools and upcoming features.
Email Support
Formal support for complex inquiries
Contact
General contact requests about MC-Craft, feedback, and notes.
contact@mc-craft.com
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Support
Questions about usage, help with tools, and technical support.
support@mc-craft.com
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Bug Reports
Errors, display issues, or unexpected behavior on the website.
bugs@mc-craft.com
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Business & Partnerships
Collaborations, partnerships, press, or business inquiries.
business@mc-craft.com
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Privacy
Requests related to privacy, personal data, or information access.
privacy@mc-craft.com
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Security
Report vulnerabilities or sensitive technical security issues.
security@mc-craft.com
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Frequently Asked Questions
Answers to frequently asked questions
How quickly will I get help on Discord?
Our support team is active weekdays from 10:00 AM to 6:00 PM. Average response time is 15-30 minutes.
Can I ask for help in English?
Yes, our team speaks both German and English. You can make your request in either language.
How do I report a bug?
You can report bugs either on Discord in the #bug-reports channel or by email to support@mc-craft.com. Please describe the bug in as much detail as possible.
Can I suggest new features?
Yes! We welcome feature suggestions. Use the #suggestions channel on Discord or email us.
Got more questions? Visit our FAQ page or contact us directly.